Refund & Cancellation Policy

Last Updated: August 8, 2026

At Digitalooop, we aim to provide reliable and professional digital marketing and creative services to our clients. This Refund & Cancellation Policy explains the terms related to cancellation of services and refunds.

1. About Digitalooop

Digitalooop is a digital marketing company based in Bhubaneswar, Odisha, India.

Our services include:

Search Engine Optimization (SEO)
Google Ads
Social Media Marketing
Website Design
Graphic Design
Digital Marketing Solutions

2. Service Cancellation

Clients may request cancellation of a service by contacting Digitalooop through the official contact details provided below.

Cancellation requests should be made as early as possible.

Once work has started, cancellation may be subject to the amount of work already completed and the resources already committed to the project.

3. Advance Payments

For services that require an advance payment, the advance amount may be used to cover project planning, resources, campaign setup, design work, development work, account setup, or other activities required to start the service.

Therefore, advance payments are generally non-refundable once the agreed work or service has commenced, unless otherwise agreed in writing.

4. Refund Eligibility

A refund may be considered in exceptional circumstances where:

Digitalooop has not started the agreed service.
The client and Digitalooop mutually agree to a refund.
A refund is specifically mentioned in the written service agreement or quotation.
A technical or operational issue caused by Digitalooop prevents the agreed service from being delivered.

Any eligible refund will be reviewed based on the specific circumstances of the project.

5. Non-Refundable Services

Payments may generally be non-refundable once work has been completed or resources have been committed.

This may include:

SEO work already performed
Website design or development work already completed
Graphic design work already completed
Google Ads campaign setup or management already performed
Social media marketing work already completed
Content creation or other customized work
Third-party expenses paid on behalf of the client
Domain, hosting, software, plugin, advertising, or other third-party charges

6. Google Ads & Advertising Budget

Advertising budgets paid to platforms such as Google Ads or Meta Ads are separate from Digitalooop’s service fees.

Once an advertising budget has been deposited, spent, or committed to an advertising platform, Digitalooop cannot guarantee a refund of that amount.

Any refund relating to unused advertising funds will depend on the respective advertising platform’s policies and account conditions.

7. Website Design & Development

For website design and development projects, cancellation after work has started may result in charges for the work already completed.

This may include:

Website planning
Design
Development
Content implementation
Plugin or software configuration
Custom functionality
Domain or hosting-related expenses

If the project is cancelled after substantial work has been completed, the client may be required to pay for the completed portion of the project.

8. SEO Services

SEO services involve ongoing work such as keyword research, technical optimization, content planning, on-page optimization, and other activities.

Because SEO work is performed continuously and resources are allocated to the project, payments for completed SEO work are generally non-refundable.

SEO results and search engine rankings cannot be guaranteed.

9. Graphic Design & Creative Services

For customized graphic design, branding, social media creatives, banners, advertisements, or other creative work, payments may become non-refundable once design work has started.

If the client cancels after work has started, charges may apply for the work already completed.

10. Cancellation Due to Client Delay

If a project is delayed because the client does not provide required information, content, approvals, access, or feedback within a reasonable timeframe, Digitalooop may adjust the project timeline accordingly.

Such delays do not automatically qualify the client for a refund.

11. Refund Processing

If a refund is approved, the refund will generally be processed through the original payment method where possible.

The time required for the refund to appear in the client’s account may depend on the payment provider or bank.

12. No Refund for Change of Mind

A refund will generally not be provided simply because a client changes their mind after the service has started or work has been completed.

Any such request will be reviewed based on the individual circumstances and agreed project terms.

13. Third-Party Services

Some Digitalooop services may involve third-party platforms, software, hosting providers, advertising platforms, plugins, or other external services.

Digitalooop is not responsible for refunds, service interruptions, policy changes, account restrictions, or charges imposed by third-party providers.

Third-party charges are subject to the respective provider’s terms and policies.

14. Disputes Regarding Payments

If you have any concern regarding a payment, cancellation, or refund, please contact us first so that we can review the matter and attempt to resolve it fairly.

Clients should not initiate a payment dispute or chargeback without first contacting Digitalooop to discuss the issue.

15. Changes to This Policy

Digitalooop may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

16. Contact Us

For cancellation or refund-related queries, please contact us:

Digitalooop
Location: Bhubaneswar, Odisha, India
Phone: +91 6372777659
Email: digitalooop43@gmail.com
Website: digitalooop.in